Office Hours & Appointment Scheduling
Emergencies, Weekends, Etc.
Check-In at Nashville Oncology Associates
Waiting To See Your Physician
How Long Will My Appointment Last
Prescription & Refills
Special Services and Staff
Hospital Admitting Privileges
Will NOA Physicians Answer My Family's Questions?
Regular office hours for Nashville Oncology Associates are from 8:00 a.m. until 4:30 p.m. Monday through Thursday and from 8:00 a.m. until 12:00 noon on Fridays. Patients are seen by appointment only. You may schedule an appointment by calling our office at (615) 284-2310 and speaking to one of our office personnel. When making a follow-up appointment, stop at the check-out window at the front desk after your visit and give our office staff the encounter form that is given to you by your doctor or nurse. On the day before your appointment, a member of our front office staff will call you to remind you of your appointment. In order for our physicians to provide you with the best possible care, it is extremely important that you keep your appointments. However, we realize unforeseen circumstances may result in the need to change your appointment. If this occurs and you are unable to keep your scheduled appointment, please contact our office at least 24 hours ahead of time in order to reschedule your appointment.
If you have a medical problem and/or concern that cannot wait until your next visit, call our office at (615) 284-2310. Your call will be forwarded to a nurse or a physician. If you need to be seen, we will work you into the schedule for that day. If you call on a weekend or after regular office hours, you will get our answering service. At this point, you have the option to leave a voice mail message or if you need immediate assistance, you must stay on the line to speak with the answering service personnel. The answering service personnel will page the on-call physician to assist you with your questions and/or concerns. Your call will be returned as soon as possible. However, if it is a weekend or after hours and your call has not been returned within one hour, please call again. We want you to feel secure in knowing that you can reach one of our physicians at all times.
Upon arrival to our office, please sign your name on the patient register located at the reception window. If you have had any changes since your last visit and especially a change in address, workplace, phone number, insurance coverage or received new insurance cards, please notify our receptionist. This will allow us to serve you more efficiently and help to ensure that your insurance benefits are being utilized and billed appropriately.
The staff at Nashville Oncology Associates tries to be as efficient as possible to minimize your waiting time. We realize your time is important. However, there are times when unforeseen circumstances arise (extremely ill patients, hospital emergencies, etc.) that may delay the physician or nurse. These situations are rare, but upon occasion do occur. We will try to keep you informed if an unforeseen delay occurs during your visit. Your understanding in this regard is genuinely appreciated.
The length of your appointments will vary. If you are a new patient, you can expect to be in our office approximately 45 minutes to one hour on your first visit. Appointments for follow-up visits will be significantly shorter. If you are receiving chemotherapy on the day of your visit, your time will vary depending on the type of chemotherapy drugs that will be administered. You can ask one of our Certified Oncology Nurses, who will be administering your treatments, how long you can expect to be in our office. Patient education sessions are also held with you and your family to educate you as to your treatment and what effects your treatment can have.
If you need a prescription or a refill, please make your request during regular office hours. When you call, please have the name of your medication, dosage information from the label and your pharmacy's phone number. If you anticipate being out of your pain medication over the weekend, call our office no later than 12:00 noon on Friday. There are some narcotics that cannot be refilled over the phone so a written prescription must be picked up at our office or one mailed to the patient's home to be taken to the pharmacy. It is generally Nashville Oncology Associates policy not to refill pain medication over the weekend. Therefore, please plan ahead and call the office prior to the weekend if refills are needed.
Nashville Oncology Associates provides laboratory services, as well as x-ray examination and chemotherapy administration. We provide patient education associated with chemotherapy administration and offer other educational and support referral services. All other special tests such as MRI's, CT's, etc. are usually scheduled through the local hospital's outpatient scheduling. The outpatient testing centers are conveniently located near our office.
Nashville Oncology Associates is comprised of approximately 15 staff members who are dedicated, competent, professionals who are appropriately trained and educated. We are here to assist you with whatever your needs may be. Our nurses are Oncology Certified or currently undergoing the certification process.
Our physicians have admitting privileges at Saint Thomas Midtown Hospital. Many times your insurance carrier will determine to which hospital you may be admitted.
The physicians at Nashville Oncology Associates will be glad to meet with you and your family for a question and answer session. Many times these conferences can be held when the physician is making hospital rounds. You may also schedule a family conference with the physician at our office. Choosing a family member to be the spokesperson is extremely helpful and efficient if there is a large group. That spokesperson will ask the questions and explain to other family members what the physician has said. Our staff is here to answer any questions and/or concerns that you may have regarding your care. If you call with a question during the day, one of our nurses will return your call as soon as possible.
The treatment and proper care of our patients are our ultimate concern at Nashville Oncology Associates. However, we do expect our patients to make every effort to meet their financial obligations. Full payment is due at the time of service unless alternate arrangements are made. All copayments are collected at the time of your visit. We accept assignment on Medicare Part B coverage as well as participate in most major healthcare plans. However, the status of our participation may change periodically.
As a courtesy to our patients, we will file all primary and secondary insurance. You must provide us with all insurance information necessary to file a claim. Please remember that your insurance policy is a contract between you and your insurance company. Thus, we are not a party to that contract. Our services are provided to you at a charge that is considered usual and customary for our area. You are, therefore, responsible for payment of our services regardless of your insurance company's arbitrary determination of usual and customary rates. The portion not paid by your insurance company is due at the time service is rendered. For your convenience, we accept cash, check, MasterCard and Visa.